Answers before hesitations.

Choose your products, add them to the cart, then follow the payment steps. A confirmation is sent by email after validation.

The available payment methods are displayed at checkout. They may include credit card, PayPal, or other options depending on the store.

Contact us quickly. A change or cancellation may only be possible if the order has not yet been prepared or shipped.

Yes. Payments are processed through secure providers, and your sensitive data is not stored directly by the store.

Depending on the store settings, you can often order without an account. A customer account simply makes it easier to track and view your order history.

The promo code is added at checkout, in the designated field. Check the terms of use if the code does not work.

Delivery times depend on the country, the carrier, and the chosen method. Exact information is provided at the time of payment.

A tracking link is sent by email as soon as the order is shipped.

The available countries are displayed at checkout. Some destinations may be limited.

Yes. Payments are processed through secure providers, and your sensitive data is not stored directly by the store.

Depending on the store settings, you can often order without an account. A customer account simply makes it easier to track and view your order history.

The promo code is added at checkout, in the designated field. Check the terms of use if the code does not work.

Returns are possible according to the conditions stated in our return policy. Some opened, used, or customized products may be excluded.

The timeframe depends on the current policy. Check the returns page before shipping a product.

The refund is processed after receipt and verification of the return, according to the usual banking timeframes.

Yes. Payments are processed through secure providers, and your sensitive data is not stored directly by the store.

Depending on the store settings, you can often order without an account. A customer account simply makes it easier to track and view your order history.

The promo code is added at checkout, in the designated field. Check the terms of use if the code does not work.

Yes. You have 14 days after receiving your order to request a return, provided that the products meet our return conditions.

The perfume must be unopened, unused, and in its original packaging, in the same condition as when it was received. For hygiene and safety reasons, opened or used perfumes cannot be returned.

Contact our customer service team, providing your order number and the product or products you wish to return. Our team will then provide you with the necessary instructions for completing your return.

For a standard return, the return shipping costs are the customer’s responsibility. If you received an incorrect or damaged product, contact us so our team can handle your request.

Contact us within 48 hours of receipt with your order number and photos clearly showing the product, its packaging, and the package received. Our team will review your request and offer you a suitable solution.

Once your return has been received and inspected, we will inform you whether it has been approved. The refund will then be issued to your original payment method. The time it takes for the funds to appear may vary depending on your bank or payment provider.

The available payment methods are displayed directly at checkout. Their availability may vary depending on your country and currency.

Yes. Transactions made on Maison Bisou are protected by secure payment systems. Your banking information is not directly accessible to Maison Bisou.

A payment may be declined for various reasons: incorrect banking information, a limit being reached, insufficient funds, or a security block by your bank. Check your information or contact your bank before trying again.

Payment is generally charged when your order is confirmed. Depending on your bank or the payment method used, the time it takes for the transaction to appear may vary.

The available currency may vary depending on your location and the settings displayed in our store. The final amount and the applied currency are always shown before you confirm your payment.

Yes, when a promotional code is available, you can enter it in the designated field during checkout. The terms of use may vary depending on the offer, and some codes cannot be combined.

Spray your perfume on your pulse points, such as your neck, wrists, or behind your ears. The natural warmth of these areas helps the fragrance diffuse gradually.

Thanks to their 30% concentration, just a few sprays are enough. Start with 2 to 4 sprays, then adjust according to the desired intensity and the fragrance worn.

Preferably apply it to clean, moisturized skin. Well-moisturized skin generally retains fragrance better. Also avoid rubbing your wrists together after application so the fragrance can develop naturally.

Yes, you can lightly scent your clothes to extend the fragrance’s presence. However, keep some distance when spraying and avoid delicate or light-colored fabrics that may stain.

Each fragrance interacts with the wearer’s skin. Hydration, body temperature, and other factors can influence how it develops and reveal certain notes differently.

Keep your bottle away from direct light, heat, and significant temperature fluctuations. A dry, temperate place helps preserve the fragrance at its best over time.